FAQ

Why should I rent from National Tent and Party Rental?

We have over 20 years of experience in the party and tent rental industry in Northern Minnesota. National Party and Tent Rental is a new store that applies lessons learned over two decades. At National Tent and Party Rental, we have consistently low prices and outstanding service without any gimmicks – really! If you are unhappy with your products or service for any reason, please let us know so we can do our best to make it right! Events can be stressful and we want to be a part of the solution every time!

Do we match competitor pricing?

You bet we do, but goodluck finding lower prices. However, if there is a non-sale price from a competitor in our area with matching products we will match or beat the price without sacrificing our service or quality.

Why do I need a tent?

Minnesota summers are short, so they should be spent outside as much as possible. Having a tent provides a focal point for the party and protects the guests from rain, light winds, and excessive sun to ensure that everyone stays and enjoys the day and/or night!

What days do you deliver on?

We are open for deliveries Monday through Saturday, with Sundays by request. Our base rental price is for 72 hours, so a delivery can be on Friday and picked up on Monday for no extra charge.

What are the delivery costs?

Delivery and pickup start at a total of $49 for locations less than 7.5 miles from our warehouse. For locations further way, the fee is $6.00 per miles as determined by the quickest route on MapQuest. This delivery fee includes loading, unloading, vehicle maintenance, and employee travel time.

Do you offer tablecloths, lights, concession equipment, etc.?

Unfortunately, if it isn't on our website it isn't available at the current time. However, we do have partners throughout the twin cities and are always expanding our inventory, so let us know what you need and we will see if we can help you out.

Do I have to pay in full or make a deposit?

To reserve your order, a 10% deposit is required. This guarantees the items for you on the dates selected. Full payment is due 4 days before delivery.

What is your cancellation policy?

We hate to see you go, but we understand plans can change. You can receive a full refund if you cancel within 24 hours of placing the order as long as the reservation was made 5 days before delivery or more. Cancellations after that period will result in loss of the 10% deposit. No refunds will be given for cancellations made within 4 days or less of delivery.

Can I make changes to an existing order?

Definitely! As long as the inventory is available, you can add or subtract items as needed up until 4 days before scheduled delivery. In addition, you can add items up until 24 hours before delivery if they are available. Refunds for subtracted items will follow our cancellation policy timeline.

I didn't use all of the items during my rental period, can I get a refund?

Unfortunatly not. The items were reserved and delivered to you, meaning we couldn't use them elsewhere.

What happens if my rental items get damaged?

Customers are responsible for any and all damages on or to rental items during the contract period aside from normal wear and tear. If items are damaged the customer will be billed for the full replacement cost of the items on the credit card that was provided for the order. Please make sure all items are returned to their original state prior to pick up. i.e. please make sure items are not dirty, chairs and tables are re-stacked if labor was not paid for, etc. or additional charges may result.

Need last minute additions after delivery?

As long as inventory is available and we have time in our schedule, we will do all we can to help you out. Standard item prices and an additional delivery charge will apply as it is after the initial delivery.

Can I request a specific delivery time?

Yes, let us know your preferred delivery time and we will do all we can do deliver within this window and confirm with you.

Do I need to be present for delivery?

Nope! If you let us know where you want the items delivered and mark the location in some way, we can deliver without you being present. Please note that you are responsible for all items once our crew leaves the site.

What time will you pick up items?

Items will be picked up between 7AM - 10PM on the scheduled pick up day. If you would like a more specific pick up time, please contact us. You do not need to be present for pick up as long as we have access to the rental items. You are responsible for all rental items until our crew finishes pick up.

What if an item is missing during delivery or pick up?

We count all of our items at least twice before delivery and during pick up to ensure proper quantities. If it is during pick up, you will have 48 hours to return the missing item or items to our warehouse or we may charge you full replacement cost for the item.

Do you offer discounts or free items for non-profits?

We are happy to work with non-profit organizations and can offer a 10% item discount from standard rental prices (does not include labor or delivery charges). We will need to confirm your ST3 prior to discount and removing sales tax from the order. Unfortunately, no free items.